Mind your cellphone etiquette
After the call
x. Do?a post mortem
Post mortems have always been unpopular yet necessary. Going over your minutes in detail is therefore a good idea.
Besides, most companies often provide features such as recording and playback and even transcription of the call. This helps analyse issues such as agenda points requiring further clarification, new points raised in the
From: http://www.rediff.com/cms/print.jsp?docpath=//getahead/2006/feb/14etiq.htm
Saturday, January 17, 2009
How to improve your listening skills
During the call
vi. Practice basic telephone etiquette
A conference call is no different from any other formal telephone conversation.
Therefore, according to Nasha Fitter, who manages Fitter Solutions, a communications and training agency, the regular rules of telephone etiquette apply here. "Basic points such as not speaking out of turn, talking slowly and clearly, sticking to the agenda must be adhered to," she adds.
Most importantly when speaking with a large or a new group, it is important to introduce oneself.
"The number one problem in conference calls is people not identifying themselves. The listeners are left wondering who is talking and about what issue, consequently the discussion goes off on a tangent," says?Iyer.
vii. Understand the criticality
The collective effort of a conference call is very large. "You need to remember the total effort is the time of the call multiplied by the number of people. So an organisation is spending an enormous amount of time on each call," says Fitter.
Also, once an issue is discussed in a conference call, it is unlikely to be covered in an offline meeting. Hence, the tendency for complacency during a call needs to be guarded against.
From: http://www.rediff.com/cms/print.jsp?docpath=//getahead/2006/feb/14etiq.htm
During the call
vi. Practice basic telephone etiquette
A conference call is no different from any other formal telephone conversation.
Therefore, according to Nasha Fitter, who manages Fitter Solutions, a communications and training agency, the regular rules of telephone etiquette apply here. "Basic points such as not speaking out of turn, talking slowly and clearly, sticking to the agenda must be adhered to," she adds.
Most importantly when speaking with a large or a new group, it is important to introduce oneself.
"The number one problem in conference calls is people not identifying themselves. The listeners are left wondering who is talking and about what issue, consequently the discussion goes off on a tangent," says?Iyer.
vii. Understand the criticality
The collective effort of a conference call is very large. "You need to remember the total effort is the time of the call multiplied by the number of people. So an organisation is spending an enormous amount of time on each call," says Fitter.
Also, once an issue is discussed in a conference call, it is unlikely to be covered in an offline meeting. Hence, the tendency for complacency during a call needs to be guarded against.
From: http://www.rediff.com/cms/print.jsp?docpath=//getahead/2006/feb/14etiq.htm
How to ace telephonic interviews
Before a call
i. Plan and circulate the agenda and rules
"Making a powerpoint slide with the points of discussion and circulating it in advance is?effective," says Vivek Furtado, sales manager, GEMS Financial. "It ensures that everyone starts on the same page," he adds.
Also, set the ground rules. This starts with specifying the attendance method at the conference call. "A simple roll call is usually used, though sometimes the system is automated to announce user entry and exits," says Roy of Webex.
Pre-determine?other areas like order of discussing topics, the amount of time on each issue, the order of speakers etc.
ii. Choose a?representative and the moderator
Rather than everyone joining in, it makes sense for one speaker from your team to communicate with the other parties during?the call, while the others listen in on the speaker.
If the representative is not clear about a point, the phone can be put on mute and the issue quickly discussed.
"The moderator, ideally, is someone senior and must be well-known to all participants. This helps maintain an orderly flow," says Rukmini Iyer, a corporate trainer and instructional designer.
From: http://www.rediff.com/cms/print.jsp?docpath=//getahead/2006/feb/14etiq.htm
Before a call
i. Plan and circulate the agenda and rules
"Making a powerpoint slide with the points of discussion and circulating it in advance is?effective," says Vivek Furtado, sales manager, GEMS Financial. "It ensures that everyone starts on the same page," he adds.
Also, set the ground rules. This starts with specifying the attendance method at the conference call. "A simple roll call is usually used, though sometimes the system is automated to announce user entry and exits," says Roy of Webex.
Pre-determine?other areas like order of discussing topics, the amount of time on each issue, the order of speakers etc.
ii. Choose a?representative and the moderator
Rather than everyone joining in, it makes sense for one speaker from your team to communicate with the other parties during?the call, while the others listen in on the speaker.
If the representative is not clear about a point, the phone can be put on mute and the issue quickly discussed.
"The moderator, ideally, is someone senior and must be well-known to all participants. This helps maintain an orderly flow," says Rukmini Iyer, a corporate trainer and instructional designer.
From: http://www.rediff.com/cms/print.jsp?docpath=//getahead/2006/feb/14etiq.htm
Saturday, January 3, 2009
Here are some tips on what to do and not what to do during an audio multi-lines call:
1. Call from a quiet location.
If you are conducting the audio conference call from home and your pets and children are playing, it is best to stay in the most quite place in the house. This way the participants will not have a hard time listening to you speaking. If for some reason you cannot find a quiet place you can use the mute function of the phone when you are not talking.
2. As much as possible do not call using a mobile phone
Using a mobile phone to conduct an audio conferencing is a bad idea. Mobile phone adds so much background noise and not to mention static. But if this is only what you have, still use the mute function if you are not speaking this will lessen the distraction on the side of the participants. And do not call when you are driving.
3. Always be on time for the scheduled call
Like normal meetings being on time is important. It is not nice when others wait while you catch up on the lost time especially when you are the one who will conduct the audio multi-lines call. Every one's time is important.
4. Avoid putting the call on hold
Putting the call on hold distracts the participants especially when the phone has hold beeps or music. The concentration of the participants will be disrupted and it is hard to catch up when you are not focused. If in case you need to leave and you are not sure at what time you can join the audio conference call, it is better to hang up and call again if you are ready.
5. Avoid using Cordless phones
Cordless phones are prone to static noise; this happens when you get out of range or there is a device that interferes with the phone. This is not the best device to conduct an audio conferencing.
6. Avoid doing other things when you are in an audio conference call
When you are speaking avoid doing other things like browsing papers, typing and the like because the other participants can hear it. Especially when the sound quality of the phone is good, the sound will be very loud.
7. Be cautious if your phone is on mute or not
There are several instances where other participants forgot to put the phone on mute then gives negative remark on the other participant. This is the worst experience you will have in an audio conference call. When you are done talking put the phone on mute the put it back on again when you are ready to talk. What you can do is it is your first time to join an audio multi-lines call, you can practice this so you will not be experiencing such embarrassing moments.
These are simple tips that anyone can follow to conduct a smooth sailing audio conferencing.
From: http://ezinearticles.com/?Dos-and-Donts-in-Audio-Conference-Call&id=1619441
1. Call from a quiet location.
If you are conducting the audio conference call from home and your pets and children are playing, it is best to stay in the most quite place in the house. This way the participants will not have a hard time listening to you speaking. If for some reason you cannot find a quiet place you can use the mute function of the phone when you are not talking.
2. As much as possible do not call using a mobile phone
Using a mobile phone to conduct an audio conferencing is a bad idea. Mobile phone adds so much background noise and not to mention static. But if this is only what you have, still use the mute function if you are not speaking this will lessen the distraction on the side of the participants. And do not call when you are driving.
3. Always be on time for the scheduled call
Like normal meetings being on time is important. It is not nice when others wait while you catch up on the lost time especially when you are the one who will conduct the audio multi-lines call. Every one's time is important.
4. Avoid putting the call on hold
Putting the call on hold distracts the participants especially when the phone has hold beeps or music. The concentration of the participants will be disrupted and it is hard to catch up when you are not focused. If in case you need to leave and you are not sure at what time you can join the audio conference call, it is better to hang up and call again if you are ready.
5. Avoid using Cordless phones
Cordless phones are prone to static noise; this happens when you get out of range or there is a device that interferes with the phone. This is not the best device to conduct an audio conferencing.
6. Avoid doing other things when you are in an audio conference call
When you are speaking avoid doing other things like browsing papers, typing and the like because the other participants can hear it. Especially when the sound quality of the phone is good, the sound will be very loud.
7. Be cautious if your phone is on mute or not
There are several instances where other participants forgot to put the phone on mute then gives negative remark on the other participant. This is the worst experience you will have in an audio conference call. When you are done talking put the phone on mute the put it back on again when you are ready to talk. What you can do is it is your first time to join an audio multi-lines call, you can practice this so you will not be experiencing such embarrassing moments.
These are simple tips that anyone can follow to conduct a smooth sailing audio conferencing.
From: http://ezinearticles.com/?Dos-and-Donts-in-Audio-Conference-Call&id=1619441
What Exactly Is Web Conferencing?
Web Conferencing is a multimedia content delivery system. What’s that? Well, the Internet and your computer are great tools for sending and receiving information. Some of that information is textual (like email), some is graphical (like a diagram), some is interactive (like multi-player games), and some is streamed media (audio and video files). Web Conferencing is a multimedia content delivery system because it brings all these different types of information together at the same time in a single powerful and cohesive presentation. The system lets you organize all your content and synchronize it to produce either highly directed or loosely structured events within a customized environment. The system has two parts. Your audience participates in the event via the Player and you control the event via the Administrator.
From: http://www.conferencecallchoices.com/webconferencing.html
Web Conferencing is a multimedia content delivery system. What’s that? Well, the Internet and your computer are great tools for sending and receiving information. Some of that information is textual (like email), some is graphical (like a diagram), some is interactive (like multi-player games), and some is streamed media (audio and video files). Web Conferencing is a multimedia content delivery system because it brings all these different types of information together at the same time in a single powerful and cohesive presentation. The system lets you organize all your content and synchronize it to produce either highly directed or loosely structured events within a customized environment. The system has two parts. Your audience participates in the event via the Player and you control the event via the Administrator.
From: http://www.conferencecallchoices.com/webconferencing.html
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